Speakers

Tony Alexander

Independent Economist

Tony was Chief Economist at the BNZ for almost 25 years and has been out on his own as an independent economist since late-2019. He distributes the free weekly ‘Tony’s View’  publication to over 25,000 subscribers each week, writes a weekly column for OneRoof, has a weekly video blog, and speaks at about 80 functions a year around New Zealand. He also runs six monthly surveys which give coalface insight into what is happening in NZ industry and the housing market in particular.

“What I concentrate on and where my true area of expertise lies, is translating the arcane world of economic developments and trends into a language understandable by most people in the business and home buying sectors.”

Presentation Synopsis

Is The Economy Fit For Purpose?

One of the most popular speakers at past FM Summits, economist Tony Alexander returns this year to translate the forecasts, trends and predictions into a language the layperson can understand.

Some of the things he’ll cover include:

  • Key drivers of economic growth helping to offset negatives such as rising borrowing costs, the hike in living costs, weak house prices, and slowing world growth.
  • Tightness in the labour market and the outlook amidst a flow of Kiwis to Australia.
  • Prospects for interest rates and how much extra restraint the Reserve Bank wants to see.
  • And reasons why the house price outlook is not dire (upward or downward).

As always, Tony’s presentation will be up-to-the-minute, entertaining and energetic and you’ll leave with a much better understanding of where New Zealand is heading economically.

 

TN Chan

Compcon New Zealand

TN is a chartered engineer specialising in computing. He was a digital control design engineering team leader in Wellington and performed as the design manager for Ohaaki Power Station and Wairaki Area Control project until 1992 before starting up Compucon New Zealand to make the Compucon brand of PC computers.

TN mentored students at NZ universities for 20 years, and was appointed PhD Adviser for the Computer Science School at the University of Auckland in 2018. He was part of the NZ Alliance team that participated in an international science project www.skatelescope.org. TN returned to work full-time at Compucon in 2020 where he has been focused on digital technology developments for business and professional applications.

Presentation Synopsis

What Emerging Digital Developments Should FMs Be Prepared For?

Technologies are evolving in all directions. The fastest moving ones are in the digital domain, such as the Internet of Things, Artificial Intelligence, Smart Cities, Digital Twins, Metaverse, Autonomous Driving, and Industry 4. Some of these are just hypes at this stage; some have got the blessing of both academia and industry; and some are in the early deployment stage.

But how to tell which is which?

During this session, TN Chan will reveal which of these technologies are set to have the most impact on FM, and examine those that are related to security, safety, ambience, efficiency, and sustainability. He will also share a couple of case studies for illustration.

“This presentation attempts to act as a radar to identify which evolving technologies are closer than others to becoming reality, and to judge the size of their impact on the FM industry,” says TN.

Learning Outcomes

  1. You will leave with a big picture understanding of evolving digital technologies;
  2. The knowledge to differentiate between those that are hypes and those that will impact FM;
  3. And a heads-up about which emerging technologies you need to get prepared for.

Note: Although this is a technology session, this session will cover a number of other professional competencies, including facilities operation and maintenance, facilities planning, health and safety, and environmental sustainability.

 

Shelly Davies

Shelly Davies Writing & Training

Meet Shelly Davies, the popping candy of the corporate training world: sweet, exhilarating and effervescent! Shelly is authentic and commands the room with her lifetime worth of stories and lessons. Degrees, dead husbands, divorces, diets, depression – all the Ds.

After 20 years in education, Shelly jumped into the communications landscape where her brand, Shelly Davies Writing & Training, has exploded across a surprising mix of sectors and industries. Because, as it turns out, business writing is more about being courageously transparent than it is about having an impressive vocab. Also true for life. When we choose to operate with authenticity, integrity, and courage, our lives achieve the outcomes we’re craving. Because it’s never been worth your time to pursue bland, boring, or already been done.

Presentation Synopsis

What Does Fit for Purpose Mean to You?

Shelly Davies is on a continual journey to make every single aspect of her life fit for purpose. As a trainer of modern and clear written communication for government and business, it’s at the core of what she does: helping people make every single word they write at work fit for its intended purpose.

Her journey, both personally and professionally, is filled with examples of her reshaping it for the same reason: weight loss surgery, walking away from religion, and decades of learning the skills to manage depression and feel powerful in her world.

She’ll share her stories in true Shelly style – raw, hilarious, and always vulnerable – as she gives us tools to make ourselves and our work fit for every purpose.

 

Gary Dring

Ventia

Gary is an experienced presenter who has over 20 years management experience across industries that include public private partnerships, healthcare, hotels, food and beverage, manufacturing, construction and retail. His skillset includes managing complex projects, program and asset management, stakeholder management, business mobilization and operations, contract negotiation management and facilities management.

Currently Ventia’s General Manager / Chief Remote Pilot, Gary is CASA certified and manages, develops and executes all operations and strategy for aerial operations activity across the Ventia Group.

Presentation Synopsis

The Use of Smart Tech Drones and Data Analytics in FM

Drone technology is transforming the FM industry but are you aware of what drones can do to help you manage your facilities more effectively and efficiently and ensure they are fit for purpose?

A leader in this specialist area, Gary Dring will bring you up to speed on the benefits and applications of drones, including LiDAR scans, an extremely accurate method of calculating distances via laser.

Gary will discuss some case studies to illustrate how smart tech drones have benefited their clients and share livestream of a drone flight.

Three key learning outcomes for FMs:

  1. Understanding benefits of building footing LiDAR scanning to futureproof facilities.
  2. Remote asset management tools for futureproofing in preparation for pandemics/natural disasters.
  3. 3D modelling – indoor and outdoor.

Chris Farhi

Bayleys Real Estate

As Head of Insights, Data & Consulting for Bayleys Real Estate, Chris is responsible for helping Bayleys’ customers and agents to be at the front of emerging trends across commercial, residential and rural real estate.
He recently joined Bayleys after a decade in real estate consulting, and has experience in banking and property development.

Chris is also a part-time lecturer at the University of Auckland Business School and runs a niche vlog on social media focused on New Zealand real estate.

Presentation Synopsis

 

Emerging Trends In Property

Chris Farhi, Head of Insights, Data & Consulting for Bayleys Real Estate, will explore emerging trends across the New Zealand property sector from multiple perspectives including development, investment and leasing.

The New Zealand property markets are currently in a state of flux after a period of massive disruption. Commercial property is being impacted by disruption to working patterns, growth in e-commerce, and growing recognition of risks (e.g. seismic, climate, pandemic, etc). The residential and rural property sectors are also facing disruption.

All of this is set within the context of a decade of a reduction in interest rates which has boosted asset values but is now starting to reverse.

Facilities Managers need to be conscious of emerging trends as they will influence the management of spaces, particularly in relation to future proofing new investment into buildings.

Paul Huggins CFMANZ

Cushman & Wakefield

Managing director at Cushman & Wakefield, Paul has over 30 years’ experience in the hospitality/facility services and facilities management industries in the UK and New Zealand.

His general management capabilities and drive for excellence in service delivery means customers receive a focused and effective range of services. A specialist in the government sector, with PPP (public-private partnerships) and corporate account experience, Paul is focused on team development and advancing the industry in New Zealand to be more partnership driven.

Paul was elected to the FMANZ Board in 2019 and is a Certified Member of FMANZ (CFMANZ).

Presentation Synopsis

Demystifying Outsourcing Services and FM

Join Paul Huggins, Managing Director of Cushman & Wakefield, for an interactive session about outsourcing FM services.

A topic of contention, Paul will lead a robust discussion between the supply side and the client side and will answer the following questions:

What is important in decision-making around outsourcing? Are you better to hold onto control or outsource? How do we add value? Is service a factor? And how can you avoid a ‘race to the bottom’ (hint: don’t automatically go with the lowest bid).

This session is going to be interactive so please come ready to contribute to the discussion.

Lance Jimmieson

Jackson Engineering

Managing Director at Jackson Engineering, Lance is a specialist building services engineer with over 40 years’ industry experience in a wide range of building services applications. His day-to-day work has a bigger goal – to improve the performance of existing buildings while up-skilling the industry to help change the conversation. His passion is to create greater awareness of the positive benefits of engineering better building environments.

As a NABERSNZ accredited assessor and a course developer and trainer for building services courses, Lance uses his experience to make positive change real, by improving the health and long-term sustainability of buildings and peoples’ work life.

Presentation Synopsis

Indoor Air Quality – Is Your IAQ Fit For Purpose?

When it comes to indoor air quality (IAQ), are your buildings fit for purpose and how would you know?

The quality of air within our buildings has never been under more scrutiny than right now. Tenant and management concerns are driving the need for increased transparency and a requirement to demonstrate that indoor environments are not only comfortable, but safe and healthy for those who share these spaces, often for lengthy periods of time.

Not only is good air quality a fundamental health requirement; it’s also an important factor in improving wellbeing and productivity.

Join Lance Jimmieson, a specialist building services engineer, to learn what you need to know to stay ahead of the IAQ game.

  • Do you understand the new jargon?
  • Do you know how to measure to verify your IAQ is acceptable?
  • What new technologies are available, and do they deliver what the sales pitch promises?
  • What can be done to improve existing HVAC systems?
  • Which systems lend themselves more readily to improvements in IAQ?
  • What are the benefits of improving HVAC systems?
  • What are the costs?

Find the answers to these questions and more in this up-to-date presentation.

Key Learning Outcomes:

  1. Learn how to measure your IAQ to ensure it’s acceptable.
  2. Learn how to make IAQ better than acceptable, and the productivity and wellbeing reasons for doing so.
  3. Explore new technologies and learn how you can upgrade existing HVAC systems.

Matiul Khan

Auckland Transport

Matiul is the Asset Manager-Public Transport at Auckland Transport leading the asset management and engineering of an asset portfolio that includes public transport assets, rolling stock, carparks, and airfields. He is a Civil Engineer with over 21 years of experience in infrastructure asset management, design management, project and contract management, and leadership within the transport infrastructure environment across New Zealand and the UK.

Previous roles have seen him lead the management of infrastructure assets for Auckland Transport, Waka Kotahi, Auckland Council, Eke Panuku, Transport for London (UK) and East Sussex County Council (UK).

Presentation Synopsis

Auckland City Rail Link – Creating Fit For Purpose FM Solutions

Barry Smart and Matiul Khan from Downer present the City Rail Link (CRL) as an example of using the value levers of technology, collaborative leadership, and creativity to generate a fit for purpose integrated facilities management solution for the new underground and ground-level train stations.

CRL is a significant infrastructure project for Tāmaki Makaurau that will transform how people will move around the city. The new stations’ size and scale are significant and include two new underground stations and a new above-ground station at Mt Eden.

Working collaboratively with Auckland Transport and key stakeholders to understand the customer drivers and experience, Downer uses smart technology, like BIM, Safety in Design and whole of life thinking, to explore and verify that their solution meets the client and customer experience across the life cycle of the CRL project (from design, construction, maintenance and operation).

“Together collaboration and technology provide the foundations for holistic and reliable decision making. Using these tools also helps us generate creative solutions that may not be at once apparent.”

Three Key Learning Outcomes:

  1. The importance of the client’s expectations regarding the customer experience in shaping a fit for purpose FM solution.
  2. Using smart technology is pivotal to underpinning data driven decision making in designing fit for purpose solutions.
  3. Working collaboratively is key to unlocking creative solutions and a  holistic whole of life approach that supports fit for purpose solutions across the lifetime of the asset.

Sir John Kirwan

Groov

Sir John Kirwan, or ‘JK’ as we know him, is a Kiwi legend. He played 63 test matches for the All Blacks from 1984 to 1994 and was part of the 1987 Rugby World Cup team. He’s also had success with the Warriors and as a coach, including on the international stage with Italy and Japan. JK started talking about mental health, and his personal story of depression, at a time when there was quite a bit of stigma associated with these conditions. He’s been at the forefront of public campaigns about mental health since and has led the charge to see talking about mental health normalised. In 2018 he co-founded Groov (formerly Mentemia), a workplace mental well-being platform that embeds mental well-being into workplace cultures and helps individuals build great well-being habits day to day. He was knighted for services to rugby and mental health in 2012.

Presentation Synopsis

Creating A Culture Of Performance Care: An Investment, Not A Cost

In this session, All Blacks legend, mental health advocate and co-founder of Groov, Sir John Kirwan, shares the importance of performance care and how it is central to a mentally healthy workplace environment.
Sir John will share some of his story, and how it led him on the path to co-founding workplace mental wellbeing platform, Groov. He’ll also provide his insights from the hundreds of global CEOs he connects with every year, along with advice on how performance and care are not at opposite ends of the spectrum, but tightly integrated, and deliver business results.
What else will you take away from this session? Sir John will share some great ideas on how you can take care of yourself, as we understand it’s hard to lead well if you don’t have your own daily mental wellbeing plan in place first.

Andre Lovatt

Auckland Airport

André leads Auckland Airport’s infrastructure team, focusing on the implementation of their 30-year vision to build a world-class airport. André has over 20 years’ experience of delivering major infrastructure projects across Asia Pacific. Before joining Auckland Airport in March 2018, André was chair of Regenerate Christchurch, the organisation tasked with the redevelopment of the ‘red zone’, and chief executive of the Arts Centre of Christchurch. André also has experience including four years as a director of Christchurch Airport, and the delivery of numerous significant infrastructure projects in Singapore, including the Marina Bay Sands integrated resort and the Singapore Sports Hub

Presentation Synopsis

Auckland Airport: Back In Business

Auckland Airport’s multi-billion-dollar expansion plans were largely suspended as a result of the Covid-19 pandemic while the aviation industry went into survival mode during periods of international border closures and lockdowns. This resulted in the suspension of over $2b of contracted projects. However, Auckland Airport has used this time to perform a limited number of critical projects that were made easier with less aircraft movements, and to re-establish the basis for its future expansion plans. These plans focus on all elements of the airport from the roads and utilities to terminals and airfield. André Lovatt, General Manager of Infrastructure at Auckland International Airport will provide insights on how Auckland Airport plans its infrastructure programme and what to expect over the coming years.

Ben Lucas

ACC

Since breaking his back in a motorcycle accident in 1989 and becoming a paraplegic, Ben has navigated the world on wheels. He has had extensive experience across the disability sector and is well placed to advise on disability matters, in particular regarding accessibility. He has been involved with cross-government accessibility mahi and has been advising ACC regarding accessibility for their two new builds in Hamilton and Dunedin. Before joining ACC, Ben was CEO of the New Zealand Spinal Trust and has represented New Zealand at the Commonwealth Games and at two Paralympic Games.

Presentation Synopsis

Accessibility – Are Your Buildings Fit for Purpose?

If you think your building is accessible to the one in four New Zealanders living with a disability simply because it complies with the Building Code, think again. You can (and should) be doing much, much better!
The relevant part of the Building Code (NZS 4121) turns 21 this year and is well past its expiry date, says Ben Lucas, Lead Advisor-Disability with ACC.
Having navigated life in a wheelchair for the past 32 years, Ben knows from lived experience what he is talking about; he also has a wealth of professional knowledge, garnered over three decades working within the disability sector.
He will share both in this eye-opening talk that will change the way you look at accessibility in the buildings you manage.
Key learning outcomes:

  1. You will gain a greater understanding of some of the accessibility challenges faced by one in four New Zealanders.
  2. You will feel empowered to ask the question – are the buildings I manage truly accessible? – and work towards making them so.
  3. You will know where to go to for guidance on best practice.

Tracy Massam CFMANZ

Tamaki Regeneration Company

Tracy is Asset Manager for Tāmaki Regeneration Company, an Auckland-based organisation helping ensure the people of Tāmaki have an awesome place to live, work and raise a family.

Tracy is currently on the board of COMET, an Auckland Council CCO and was previously on the board of the NZ Chapter – Asset Management Council. She is a Certified Member of FMANZ (CFMANZ) and was a finalist last year for the Brian Happy Award for Facilities Manager of the Year.

Presentation Synopsis

Purposeful Asset Management Planning – A Case For Change

Many asset owners, asset managers, building operators and service providers have an accumulated under-investment in assets. Many consider their assets to be in poor condition and no longer fit for purpose.

“Fit” has many meanings; the one that applies in this context is: “the aim that something is intended to achieve”, while the meaning of “purpose” is “the reason for which something is done or created or for which something exists or continues to exist”.

So plainly put, something that’s “fit for purpose” is good enough to do the job it was designed or intended to do. However, things change, service intent can change, the customer or number of customers may change, and legislation can change meaning the outcomes sought may need to be reimagined.

Where an asset is not “fit for purpose”, we usually end up still trying to deliver the same service while struggling to make the asset fit as best as possible, all the while costing us time and money, or worse, service failure and reputational risk.

The aim of this session is to demonstrate what “fit for purpose” means to Tāmaki Regeneration Company and how they test their levels of fitness. Tracy will also provide insight into how your asset management planner can help you develop and use evidence-based prioritisation frameworks and build and implement whole of life cost and value tools as part of your Asset Management System.

Key learning outcomes:

  1. Find out what “fit for purpose” means for Tāmaki Regeneration Company.
  2. Learn ways to test your levels of asset fitness.
  3. Gain insight into how your asset management planner can help you develop and use evidence-based prioritisation frameworks and build and implement whole of life cost and value tools as part of your Asset Management System.

Simi Mukherjee CFMANZ

PMG Property Funds Management Limited

FMANZ’s 2020 Facilities Manager of the Year, Simi is the Head of the Facilities team for PMG Management Funds Limited. Simi has been working in this organisation for close to seven years and has successfully established an effective team of facilities managers who are managing a portfolio of 45 buildings across New Zealand. With over 203 tenants, Simi ensures the team is accountable in providing outstanding customer service.

Prior to joining PMG, Simi worked with organisations such as FM Concepts, Westpac & Hewlett Packard. Simi’s passion for FM is evident, she takes great pride in leading an effective team and is heavily involved in driving sustainability across the PMG portfolio. Simi is a Certified Member of FMANZ.

Presentation Synopsis

Your ‘Real’ Assets: Getting Your FM Team Fit For Purpose

It’s well recognised that your people are your organisation’s most important asset. But what happens when they are not performing? Having high performing team members means the difference between merely just meeting targets verses smashing goals out of the park. Investing in your team both from a skills and knowledge perspective, as well as a values and behaviour one too, will unleash considerable human potential that takes your team to the next level of success.

But what happens when – the people in your team aren’t the right fit and don’t align with team values and strategies; your team lacks accountability and is unsure what their responsibilities are; customer service surveys show a huge disparity in feedback received, and solutions differ from person to person which confuses clients.

These are just a few examples of how a team isn’t fit for purpose and should ring alarm bells. Working with a team that doesn’t gel and isn’t effective not only deflates productivity; it can also destroy team morale.

Join Simi Mukherjee as she shares some simple tips, garnered from her career working in a number of different organisations and different teams, on how to create a team that’s fit for purpose. This will be an interactive session so come ready to share tips that have worked for you!

Key learnings will include:

  1. Clarity on how to establish an effective, fit for purpose team.
  2. Simi will share what has worked for her in establishing an effective team.
  3. Real measures to help facilitate an effective team.
  4. How to foster accountability in a team and enhance effectiveness.

Gehan Palipana

Cushman & Wakefield

Gehan is a corporate sustainability strategy professional with over 10 years of experience delivering climate change, supply chain and ESG advisory services to clients across multiple sectors including banking and finance, telecommunications and real estate.

Gehan leads Cushman & Wakefield’s ANZ Sustainability Advisory and Engineering and Optimisation teams delivering emissions reduction and efficiency initiatives for a range of clients. He is based in Brisbane, Australia.

Gehan’s qualifications include:
• Bachelor of Business Management (Distinction), Queensland University of Technology
• Bachelor of Laws, Queensland University of Technology
• Fitwell Ambassador

Presentation Synopsis

Decarbonisation In Property: Translating Corporate Net Zero Goals Into On-site Actions

In the past decade, the level of public expectation around meaningful disclosure of organisational sustainability performance has increased drastically and this trend is increasing.

Join Gehan Palipana, a corporate sustainability strategy professional with over 10 years’ experience, to learn how you can translate corporate net zero goals into meaningful on-site actions, and why the role of FMs is vital in this area.

Gehan will remind us that a net zero pathway is not a replacement for organisations’ existing emissions reduction pathways, but rather an extension of them. “Meaningful decarbonisation still relies upon carbon avoidance as a first line of defence, efficiency programs to reduce unavoidable emissions, procuring clean or low carbon energy for unavoidable emissions and offsetting the remaining carbon through the procurement of greenhouse gas removal offsets.”

In this session Gehan will:
o Run through frameworks and tools that assist with net zero planning.
o Summarise the renewable and low/zero carbon energy sources available to organisations as well as key trends in power purchasing, renewables generation etc.
o Encourage you to consider the resilience of your sites and adaptation/mitigation strategies tied to decarbonisation.

Barry Smart MFMANZ

Downer NZ

Barry is the National Manager Projects for the Facilities Business Unit at Downer New Zealand Ltd. He has 30 years’ experience in the facilities management and building services industry. He is passionate about enhancing the customer experience of built environments and protecting our cultural heritage and unique natural landscape.

He is part of the Link Alliance team (Maintenance Manager and Maintenance Mobilisation Lead), delivering the CRL project (New Zealand’s largest infrastructure project), where he is working collaboratively and using smart tools to develop the facilities management approach for the new train stations being constructed.

Presentation Synopsis

Auckland City Rail Link – Creating Fit For Purpose FM Solutions

Barry Smart and Matiul Khan from Downer present the City Rail Link (CRL) as an example of using the value levers of technology, collaborative leadership, and creativity to generate a fit for purpose integrated facilities management solution for the new underground and ground-level train stations.

CRL is a significant infrastructure project for Tāmaki Makaurau that will transform how people will move around the city. The new stations’ size and scale are significant and include two new underground stations and a new above-ground station at Mt Eden.

Working collaboratively with Auckland Transport and key stakeholders to understand the customer drivers and experience, Downer uses smart technology, like BIM, Safety in Design and whole of life thinking, to explore and verify that their solution meets the client and customer experience across the life cycle of the CRL project (from design, construction, maintenance and operation).

“Together collaboration and technology provide the foundations for holistic and reliable decision making. Using these tools also helps us generate creative solutions that may not be at once apparent.”

Three Key Learning Outcomes:

  1. The importance of the client’s expectations regarding the customer experience in shaping a fit for purpose FM solution.
  2. Using smart technology is pivotal to underpinning data driven decision making in designing fit for purpose solutions.
  3. Working collaboratively is key to unlocking creative solutions and a  holistic whole of life approach that supports fit for purpose solutions across the lifetime of the asset.

Steve Sullivan

Antarctica New Zealand

Steve is an asset and facilities manager with over 15 years’ experience working in the Electrical Industry and for local government. As the asset manager for Antarctica New Zealand, Steve is responsible for the safe and effective management of all the facilities, infrastructure and assets at Scott Base, New Zealand’s home in Antarctica. He has a self-confessed passion for data management, information technology and engineering.

Outside of work, Steve loves skiing, rocking climbing, mountain biking and tramping with his wife and their two young boys.

Presentation Synopsis

Cold Case: Behind The Scenes Of The Scott Base Redevelopment

Have you ever wondered what it takes to manage a facility in Antarctica and over 3800km away? Or oversee a major upgrade project on ice, all the while, keeping the need to protect the environment, and strengthening the International Antarctic Treaty System in the forefront of your mind?
Meet Steve Sullivan, Asset Manager for Antarctica New Zealand, the person responsible for the safe and effective management of all the facilities, infrastructure and assets at Scott Base, New Zealand’s home on the ice. Recently returned from a 3 month visit to Antarctica, it’s also Steve’s responsibility to ensure the new Facilities and infrastructure being designed as part of the multimillion-dollar Scott Base Redevelopment are safe, functional, and sustainable enough to support New Zealand’s presence in the Ross Sea region of Antarctica for the next 50 years, so scientists from NZ and around the globe are able to continue their world leading research.

In this glimpse into a world not often seen, Steve will talk about some of the challenges associated with operating and maintaining a facility in Antarctica and the issues designing and building a future-proofed facility that minimises the environmental impact of humans in such a fragile environment. For starters, how do you plan a major upgrade around limited windows of opportunity in one of the most isolated and inhospitable places in the world!?

Can’t wait until September to learn more? Take a sneak preview of what’s happening with the Scott Base Redevelopment here.

 

Dr Philip Voss

Leading Safety

Philip is a partner at Leading Safety, a consultancy specialising in health and safety governance, leadership, and culture; and a leader in how to manage mental health and wellbeing at work.

Leading Safety works closely with the Business Leaders’ Health and Safety Forum, which brings together around 380 business and Government CEOs committed to improving the performance of workplace health and safety in New Zealand.

Presentation Synopsis

Creating Mentally Healthy Workplaces

A person’s work and work environment can have a significant impact on their mental health and wellbeing; and every organisation has an obligation to prevent physical and mental harm at work. So, are our workplaces fit for purpose in these terms? How do we create a mentally healthy workplace? How do we design work and organisational practices in such a way as to eliminate or minimise risks to mental health and wellbeing? How do we put our people in a position to thrive — rather than merely survive — at work? And what is the role of leaders in all of this? Dr Philip Voss will explore these questions and offer practical advice on how to created a mentally healthy workplace that’s fit for purpose.

Key learning outcomes:

  1. Understand your organisation’s obligation to prevent physical and mental harm at work,
  2. Understand the need to move from “fixing” individuals to designing mentally healthy workplaces,
  3. Understand the role of leaders in creating mentally healthy workplaces

James Wallace MFMANZ

Kingfisher Group

James is a consultant and the Managing Director of Kingfisher Group, with a career that includes previous operational and leadership roles on both the supplier and client side within the asset and facilities management sector.  James is regularly engaged by government agencies and commercial organisations to support the review and establishment of effective performance frameworks for outsourced services or strategic initiatives.

He is also involved in delivering a range of other strategic and operational asset and facilities management consultancy services.

Presentation Synopsis

Is It time To Throw Out Your Current KPI’s?

KPI’s – they can set you up for success or failure, make or break a good relationship with your contractors and equally motivate or drive the wrong behaviours within your team.

The key to success, says James Wallace, is making sure the KPI’s you are using are fit-for-purpose.

Do any of these situations sound familiar to you?

  • The KPI’s are showing green but service being delivered isn’t meeting people’s overall expectations; or
  • Measuring and debating whether something is meeting the KPI’s is taking up way too much time or causes frustration and tension for everyone involved.

If so, you are not alone.
Many organisations get their KPI’s wrong, measuring too much, measuring too little, confusing contracted outcomes as KPI’s, only focusing on a small portion of the bigger picture, having KPI’s that are subjective, measuring things that add no value or simply cutting and pasting the same old ones without considering what behaviour they will drive.

This interactive workshop will provide you with clarity on how to make KPI’s fit-for-purpose within your organisation for any situation or contract, how to make the subjective measurable, along with a range of tips and tricks that will help simplify your KPI’s and drive better outcomes with the KPI’s you choose to focus on. You will walk away with some key tips and tricks to help you in setting up fit-for-purpose KPI’s, along with some KPI toolkit for future reference.

Key learning outcomes for delegates include:

  1. Clarity on how to establish fit-for-purpose KPI’s and avoid falling into the common traps that cause angst when measuring contractors’ performance with KPI’s;
  2. An understanding of the differences between contracted deliverables and what should be used as a KPI to measure performance;
  3. A working understanding of good practice ways of measuring and validating the achievement of KPI’s.

Note: You will be provided with templates and other material to take away.